Refund Policy

At IPTV-PRO we want to ensure that you are 100% happy with your purchase. If you have any technical or sales issues, please contact us. In case our technical support does not solve your issue within 30 days you’re able to get a full refund. we want to make things right and we assure our services are very stable in most cases and you will not face issues that we can’t solve. Refund will cover you in any case of issue comes from our technical side.

You will not be able to get a refund in the following cases:

  1. You will not be approved for a refund if the issue is not on our technical side ( if is coming from your side, a device that you use, or a bad internet connection in your country or area) or if any other possibility that does not include our technical possibilities.
  2. You will not be approved to get a refund in any case if you violate our terms and conditions and your account is suspended.
  3. You will not be approved to get a full refund if you have bought 1 month or 3 months subscriptions.
  4. You will not be approved for a refund if you fill in the ordering form with wrong connection information like (the wrong Mac address, also once a subscription is active for a device there is no chance to change devices because the previous device was already activated as you required.
  5. You will not be able to access a refund if you did this or you simply want to trigger another device you need to buy a new subscription with us without a refund for your previous purchase, so to prevent that when you make a subscription with us be sure you fill the correct information, and be sure what device you want to connect.
  6. Only devices and applications that use the M3U playlist are able to be switched with the same subscription ( devices that require MAC code to connect are not able to be switched with other devices, subscription is strictly activated for that MAC.)

If you think you’re able to get a refund follow the steps:

You can apply for refund within 7 to 14 days of the start date. Also, note that we make every attempt to process the refund as quickly as possible. However, our payment processor or your financial institution can take up to 7 – 30 days for the refund to reflect in your bank account/card. Once you requested a refund you can’t subscribe again to our service at any time in the future

Requesting a Refund

Follow the steps below to get your refund request sent to us:

1- use the contact form to request a refund.
2- use the same email address you use to buy our services.
3- include your invoice number and your Mac code in case you use a device with a Mac.

Important information: Once you subscribe with us it is considered you agree with our refund policy, terms, and conditions, even if you missed reading this, our policy is very strict and impartially correct, we carefully respect our clients and we expect the same thing, so when you subscribe with us you agreed our conditions.

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